FAQ

Orders & Shipping

Q: Where do you ship from?
A: We ship all orders from Campbell River, British Columbia, Canada.

Q: Where do you ship to?
A: We currently only ship to Canada and US. 

Q: What are your shipping options and costs within Canada and the US?
A: We ship with Canada Post within Canada and to the US.

• Expedited Shipping: (3-7 Business Days) - FREE for orders over $60

• Xpresspost Shipping: (1-2 Business Days) - Rates calculated at checkout.
  All prices are in CAD.

Q: Will I have to pay duties or brokerage fees on my order?
A: No! You will never face surprise duties, taxes, or brokerage fees upon delivery. Duty and Tariffs are included in the price and pre-paid by us. The price you see at checkout is the price you pay.

Q: How can I track my order?
A: Once your order has been shipped, you will receive an automated email with a tracking number and a link to follow your package's journey. You can also log into your account on our site to view order status.

Returns & Warranty

Q: What is your return and exchange policy?
A: We want you to be completely satisfied with your purchase. You may return any new and unused items in their original packaging within 30 days of delivery for a full refund. Items must be in perfect condition. Return shipping costs are the responsibility of the customer.

Q: What type of warranty do you offer?
A: We offer a lifetime warranty on all of our products. 

Have a question not covered here?
Don't hesitate to reach out. 

Email Us: knoxxsupply@gmail.com
Hours: Mon-Fri, 9 AM - 5 PM PST